Batch Prediction
Requirements to the uploaded file
Please make sure that uploaded batch-file is in csv format and contains all required fields (columns).
Each raw represents one employee. Always use first column for any employee identification (name or agent ID). It is only for convenience,
first column is not a part of the data model.
Each columns has quite strict format and range of possible values. Please check it in the table below.
| Column | Description | Values | Comments |
|---|---|---|---|
gender |
Employee's gender | number 0 / 1 | 0: female1: male |
fte |
Full time equivalent grouped by categories | number 1-3 | 1: <0.9 FTE2: 0.9 FTE3: 1 FTE |
language |
Primary language as a skill. In situation with two or more languages, one should be chosen as primary. | EN, FR, DE, ... | |
country |
Country of employee's residence | Morocco Germany Spain ... |
|
company_date |
Date of employment | 01/11/2022 | |
project_date |
Date the last project was assigned to the employee. | 01/11/2022 | |
industry |
Client's industry | gaming mobile_gaming manufacturing ecommerce |
|
size |
Project size by number of agents in the project | number 1-6 | 1: XS (1-9 agents)2: S (10-20 agents)3: M (20-30 agents)4: L (30-60 agents)5: XL (60-120 agents)6: XXL (>120 agents) |
channels |
Number of support channels grouped by three category | number 1-3 | 1: single channel2: two channels3: multi-channel |
phone |
Phone line support as a channel? | number 0 / 1 | no: 0yes: 1 |